International Travellers:
On arrival at the Chattrapathi Shivaji Airport (35 kms from city centre),
the immigration, baggage retrieval and customs areas precede the remainder
of the services. Exchange can be obtained at bank counters just outside
the customs area. Hotel bookings and pre-paid taxis are available. There
are no shops in the arrival area. The departure lounges are marginally
better equipped for shopping. They also have a restaurant, a snack bar and
exchange. However, check in and emigration is chaotic because of the
bunching of flights at night. Phones are available at both arrival and
departure.
Domestic Travellers: On
arrival at the Santa Cruz Airport (25 kms from city center) the baggage
retrieval area is skirted by counters for various services such as hotel
reservations. There is no pre-paid taxi counter, although some
auto-rentals may represent themselves as such. Taxis are available from a
policed queue outside the terminal. The departure area has minimal
shopping and a snack bar. Phones are available at both arrival and
departure.